Complaints & Grievances
Complaints and grievances should be presented to your Team Director. The Team Director shall represent your complaints and grievances to the Team Coach. If the grievance is an issue beyond the authority of the Team Coach, or does not relate to team management, the Team Director shall forward the grievance to the Club President.
If, within ten (10) days, the Team Director has not advised the Member of a reply, the Member may appeal in writing to the President. A member may, within five (5) days of the Team Director’s reply, appeal in writing to the President. The President, upon receiving a timely appeal, shall call a meeting of the General Board within ten day to consider the grievance. The Member may attend that meeting and present his grievance to the General Board. The decision of the General Board shall be final.